Bin calendars

Dear Parish and Town Clerks

I thought it would be helpful to let you know of a recent decision by the Council in case you receive any queries from residents. 

We have decided that hard copy bin calendars will no longer be provided to individual residents for a number of reasons.  In the main, collection dates have not changed so calendars are not needed, there is a cost both in terms of printing, and also resource in terms of delivery and there is a general move to more information being on line which also means that any changes can instantly be amended.

To ensure that residents are kept informed of waste collection dates, they can use the customer account functionality on the South Norfolk Council website – Once a resident is registered or logs in to their respective property, their next waste collection dates are displayed for rubbish, recycling and garden waste (if they subscribe) but they also have the option to print their individual bin calendar directly from the webpage. The utilisation of live data also provides a contingency if any of the waste services are affected by bad weather during the Winter period to update residents on any potential collections date changes.

If an individual resident does not have access to the internet, they can call the Depot’s customer care team on 01508 533830 to confirm their collection dates or have a printed calendar sent to their property.

I hope this is helpful.

Kind regards.

Joanna Kitchener
Operations & Customer Services Manager